Azure Communication Services | Build video, voice and chat apps that connect to Microsoft Teams


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By Jeremy Chapman and Microsoft Mechanics. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Tour the newest updates to Azure Communication Services (ACS). Microsoft CVP, Scott Van Vliet, joins host Jeremy Chapman to give you the details, from core capabilities generally available this month, to new capabilities available in preview, including interoperability with Microsoft Teams and using the Azure Bot Framework to enable Intelligent Voice Response.

If you're new to Azure Communication Services, it's a new platform for building rich custom communication experiences that leverage the same enterprise-grade services that back Microsoft Teams all through Azure.

Generally available:

Foundational capabilities with voice, video chat, SMS and PSTN calling

Bring your own existing phone numbers via direct routing with your own SIP trunks.

Public preview:

ACS’s interoperability with Microsoft Teams

Integration with Azure bot framework for IVR scenarios.

UI controls: starting with react controls for video calls and expanding controls available on GitHub

To automate, use a no-code approach in ACS with Logic App Designer


00:00 - Introduction

01:17 - Updates to foundational capabilities: voice, video chat, SMS and PSTN calling

02:49 - Public preview: interoperability with Teams, bot framework, UI controls

03:26 - Demo: see Communication Services in action

07:02 - How to get it working

08:05 - No-code approach using Logic App Designer

10:28 - What’s next for ACS?

10:45 - Wrap Up

► Link References: Find out more and get started at

For the public preview of new features for Azure Communications Services, go to

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334 episodes