Dynamics 365 Commerce: Intelligent and Personalized Experiences

9:29
 
Share
 

Manage episode 277107406 series 1320201
By Jeremy Chapman and Microsoft Mechanics. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

See how Microsoft Dynamics 365 Commerce supports you in the execution of your digital sales strategy with unified, intelligent, and personalized customer shopping experiences. This includes streamlining your existing supply chain and adding more resiliency. We'll show you how Dynamics 365 Commerce provides a unified experience between your organization and your customers, how it enables centralized operations, and what it takes to set it up. As a modern solution, Microsoft Dynamics 365 Commerce:

• Shows intelligent product recommendations when customers visit your eCommerce site.

• Gives customers a personalized experience by accessing their purchase history, shipping information, feedback, ratings and reviews.

• Integrates with Dynamics 365 Fraud Protection, allowing you to run risk diagnostic reports and implement rules that leverage Microsoft's adaptive AI to react to fraud.

• Comes with powerful analytics that allow your business users to review purchasing patterns across online and in-store purchases and see how specific locations are performing.

Vanessa Fournier, Dynamics 365 Group Product Manager, shows you how Dynamics 365 Commerce enables intelligent and personalized interactions across your sales channels, all while protecting against fraud and ensuring increased resiliency.

► QUICK LINKS:

00:00 - Introduction

01:53 - Components that make it possible: ERP system & Common Data Service (CDS)

02:50 - Core components: Commerce HQ & API Integration

03:23 - Key channels: Online, Point of sale, & Call center

04:26 - Leverage Customer Insights

05:00 - Your eCommerce website

06:11 - Point of Sale (POS) experiences

08:12 - Drive down costs with Fraud Protection

► Link References:

For a deeper dive on the Power Platform, and to learn more about adopting specific Dynamics 365 applications and services, check out our Dynamics 365 Essentials for IT series at https://aka.ms/Dynamics365ForIT.

Learn more about Customer Insights at https://aka.ms/MechanicsCustomerInsights.

Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft.

Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1

Follow us on Twitter: https://twitter.com/MSFTMechanics

Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/

Follow us on Facebook: https://facebook.com/microsoftmechanics/

334 episodes