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Behavioral Economics and Attracting Customers to the IV-D Program

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Manage episode 399689249 series 3230842
Content provided by NCSEA. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by NCSEA or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

This week's episode of On Location comes to you from Virginia and North Carolina. Join Mariellen Keely (Virginia Child Support) as she hosts Taylor Ashe (Policy Program Consultant, Virginia Child Support) to discuss his January NCSEA CSQ Article: “Behavioral Economics and Attracting Customers to the IV-D Program.” Taylor explains how, with the help of his colleagues on the NCSEA Research Sub-Committee, they wrote this article based on Richard Thaler's book Nudge and the concepts included there. Some of the topics they chatted about were default options, being nice and how it all relates to the way we interact with our customers. Taylor provides some tools for centering our services on the needs of the families we serve.

  continue reading

180 episodes

Artwork
iconShare
 
Manage episode 399689249 series 3230842
Content provided by NCSEA. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by NCSEA or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

This week's episode of On Location comes to you from Virginia and North Carolina. Join Mariellen Keely (Virginia Child Support) as she hosts Taylor Ashe (Policy Program Consultant, Virginia Child Support) to discuss his January NCSEA CSQ Article: “Behavioral Economics and Attracting Customers to the IV-D Program.” Taylor explains how, with the help of his colleagues on the NCSEA Research Sub-Committee, they wrote this article based on Richard Thaler's book Nudge and the concepts included there. Some of the topics they chatted about were default options, being nice and how it all relates to the way we interact with our customers. Taylor provides some tools for centering our services on the needs of the families we serve.

  continue reading

180 episodes

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