Avaya/Afiniti Partner delivering Artificial Intelligence to Precision Routing

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Manage episode 205124479 series 1418433
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The recent partnership between Avaya and Afiniti is set to deliver on the challenge of “Precision Without Surveillance” using Artificial Intelligence pattern matching to deliver intelligent routing not just to the NEXT agent, but the most appropriate agent.

104 episodes available. A new episode about every 7 days averaging 5 mins duration .