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Girish Mathrubootham of Freshworks: Automate What’s Automatable, But Not at the Expense of CX

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When? This feed was archived on March 15, 2020 01:26 (4y ago). Last successful fetch was on February 07, 2020 17:26 (4y ago)

Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.

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Manage episode 241503178 series 1081105
Content provided by smallbiztrends and Small Business Trends. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by smallbiztrends and Small Business Trends or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
While checking out the Refresh19, I had the opportunity to spend some time with Freshworks’ CEO and founder Girish Mathrubootham. He discusses why he sees himself more as a support guy who became a CEO than as a CEO who does email support, why automation should never compromise customer experience, and why he’s willing to give employees the time and opportunity to “find themselves” and their role in the company. And he also talks about hosting a fireside chat with Shaquille O’Neal during the conference, which to me was the highlight of Refresh.
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299 episodes

Artwork
iconShare
 

Archived series ("Inactive feed" status)

When? This feed was archived on March 15, 2020 01:26 (4y ago). Last successful fetch was on February 07, 2020 17:26 (4y ago)

Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.

What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.

Manage episode 241503178 series 1081105
Content provided by smallbiztrends and Small Business Trends. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by smallbiztrends and Small Business Trends or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
While checking out the Refresh19, I had the opportunity to spend some time with Freshworks’ CEO and founder Girish Mathrubootham. He discusses why he sees himself more as a support guy who became a CEO than as a CEO who does email support, why automation should never compromise customer experience, and why he’s willing to give employees the time and opportunity to “find themselves” and their role in the company. And he also talks about hosting a fireside chat with Shaquille O’Neal during the conference, which to me was the highlight of Refresh.
  continue reading

299 episodes

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