Own It! 228 | Customer Service: Good, Bad & Ugly

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By Nicola Cairncross, Nicola Cairncross : Online Business, Marketing Specialist, and Judith Morgan. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Nicola and Judith share and swap stories, the good, the bad and the ugly, barmen and serving staff for starters and customer service online and off.

In The Show

Nicola is back from Las Vegas and staying in Shoreham for a few days with family before she returns to Greece. She tells Judith about her last couple of days at the conference – a cruise, a mansion, hummingbirds – and about the film-maker who has invited her to speak in Dublin in July.

Judith is full of the joys of spring, and talks about sunrises and being able to see the full moon from her bed. She introduces the focus of the week with two stories that inspired it.

What’s Fuelled Their Fire?

Nicola has really enjoyed spending time with personal development people for a week and realising that she has a personal development product she can bring to Audible and eBook formats.

Judith appreciates podcast listener Amanda Johnson for being Own It’s 8thPatreon, bringing total patronage up to $39 a month.

Focus Of The Week

Nicola and Judith share and swap stories, the good, the bad and the ugly, barmen and serving staff for starters and customer service online and off.

  • How easy is it to do? How easy is it to get wrong?
  • Should you try to please all of the people all of the time?
  • What difference does customer service make to client retention and profits?
  • What do you appreciate about good service and how can you borrow from those examples and add value to your clients for the joy of it?

Words Of The Week

Nicola chooses Confidence and Judith picks Professionalism.

Project Updates

Nicola has brought Own It! to the attention of Social Media Examiner.

Who Or What’s Impressed

Nicola is impressed by the well-mannered and engaged young people she met at the conference. Judith is impressed by courier company, Hermes, especially their returns service, and also Karen Flannery listener guest in show #226 as she runs he first triathlon for NACOA.

Thanks for listening!

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Website: https://OwnItThePodcast.com

241 episodes