How to Build Trust with Patients – PLR 20

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Today, Jody and I talk about relationship-building.

How do you help deal with or counsel a patient who distrusts you for reasons outside of your control?

How to build trust with patients
1. Reliability
– Consistency
– Speak their language, don’t talk down to people
– “Never believe that just because you have a degree, that you’ve earned people’s respect”
2. Honesty
– Sometimes, telling the truth can be awkward
– Address the mental barrier
– “Let’s talk about the elephant in the room”
– Empathy
— One of the most powerful human interaction
— Active listening
— “Put yourself in their situation”

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