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Podcast - Cápsulas De Customer Engagement - Knowledge Base Y Comunidades

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Manage episode 303873615 series 1028207
Content provided by JesusHoyos and Jesus Hoyos. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by JesusHoyos and Jesus Hoyos or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Podcast - Cápsulas de Customer Engagement - La importancia de un Knowledge Base y Comunidades en el uso de chats, mensajería y omnicanalidad Antes de implementar los canales de chats, mensajería y otros en tu estrategia de omnicanalidad con o sin bots (AI) debes considerar la implementación de comunidades y un knowledge base para poder así tener contenido para poder manejar las expectativas con el cliente. En este podcast mencionó 2 experiencias que tuve con Xfinity y Samsung. #capsulasdecustomerengagement #podcast #podcastdecrm #crm #cx #martech
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230 episodes

Artwork
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Manage episode 303873615 series 1028207
Content provided by JesusHoyos and Jesus Hoyos. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by JesusHoyos and Jesus Hoyos or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Podcast - Cápsulas de Customer Engagement - La importancia de un Knowledge Base y Comunidades en el uso de chats, mensajería y omnicanalidad Antes de implementar los canales de chats, mensajería y otros en tu estrategia de omnicanalidad con o sin bots (AI) debes considerar la implementación de comunidades y un knowledge base para poder así tener contenido para poder manejar las expectativas con el cliente. En este podcast mencionó 2 experiencias que tuve con Xfinity y Samsung. #capsulasdecustomerengagement #podcast #podcastdecrm #crm #cx #martech
  continue reading

230 episodes

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