Ever wondered what makes great go-to-market leaders grow, even when the going gets tough? We have, too. And we’re on a mission to uncover the magic that makes that growth happen. This is Go-to-Market Magic, the show where we talk to go-to-market leaders and visionaries about the “aha!” moments they experience and the pivotal decisions they’ve made, all in the name of growth. And we’re not just talking about revenue growth that goes up and to the right — we’ll also discuss how they improve th ...
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Ep 250: Self-service, PUDOs, post offices, and the modern delivery network
MP3•Episode home
Manage episode 304947458 series 2068608
Content provided by Ian Kerr and Postal Hub Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Kerr and Postal Hub Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Brody Buhler, CEO at Escher Group, joins me to talk about post offices, new technology, out-of-home delivery, and much more:
- Transformation in the delivery world means transformation of post offices
- Last mile capacity - and what the lack of capacity means for e-commerce
- How post offices can be used to add last mile delivery capacity
- Out-of-home delivery - preferred pickup destinations vs failed first-time deliveries
- Growth in parcel inductions via the post office network
- Fulfilling local e-commerce and the concept of continuous delivery
- Making fast delivery more affordable
- Last mile technology in post offices and PUDOs
- Customers’ preferences for contactless interactions
- Self-assess kiosks for parcel lodgement (including OCR) and self-service solutions
- Making self-service frictionless and customer-friendly
- Creating 24-hour customer service zones, including parcel induction and parcel lockers
- Customers who want face-to-face service at the post office
- The evolving role of post office staff, including how counter operators add value to customer service
- The big issues facing postal operators in operating their post office networks
- Improving parcel flow
- Mobile point-of-sale technology
343 episodes
MP3•Episode home
Manage episode 304947458 series 2068608
Content provided by Ian Kerr and Postal Hub Podcast. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Ian Kerr and Postal Hub Podcast or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Brody Buhler, CEO at Escher Group, joins me to talk about post offices, new technology, out-of-home delivery, and much more:
- Transformation in the delivery world means transformation of post offices
- Last mile capacity - and what the lack of capacity means for e-commerce
- How post offices can be used to add last mile delivery capacity
- Out-of-home delivery - preferred pickup destinations vs failed first-time deliveries
- Growth in parcel inductions via the post office network
- Fulfilling local e-commerce and the concept of continuous delivery
- Making fast delivery more affordable
- Last mile technology in post offices and PUDOs
- Customers’ preferences for contactless interactions
- Self-assess kiosks for parcel lodgement (including OCR) and self-service solutions
- Making self-service frictionless and customer-friendly
- Creating 24-hour customer service zones, including parcel induction and parcel lockers
- Customers who want face-to-face service at the post office
- The evolving role of post office staff, including how counter operators add value to customer service
- The big issues facing postal operators in operating their post office networks
- Improving parcel flow
- Mobile point-of-sale technology
343 episodes
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