Dealing with Difficult Customers

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Manage episode 318064903 series 1589925
By Dave Kahle. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

A difficult customer – someone who is angry or upset – can be one of the most challenging and rewarding encounters for most companies. If you cam handle the situation well, you will often gain a long-term customer. Mishandle it, and you’ll watch the situation dissolve into lost business and upset people.

Here are two proven guidelines to help you cope with angry or difficult customers.

265 episodes