Productized Podcast With Shay Howe - Make the Customer a Hero


Manage episode 298981594 series 1203685
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Recently we've had the great pleasure of chatting with Shay Howe, the VP of Platform Strategy at ActiveCampaign and we'd like to tell you about it. Main topics covered: 👏🏻 Shay's background and building teams that last within the company ✨ Mindset within a hyper-growth company 📗 Shay's 2014 book 'Learn to code HTML and CSS' ☺️ What makes a good customer experience 💯 How to build the team that delivers 🔥 AR/VR on CX 🤓 Machine learning and Automatization Currently, at ActiveCampaign Shay leads platform experience and ecosystem, strategic partnerships, and product, front-end, and communication design. He works to make the customer a hero, helping them create ideal customer experiences through intuitive products, marketing, and integrations. Prior to ActiveCampaign Shay was VP of Product at Belly and Yello, where he was responsible for product strategy and design. He has previously led product teams at multiple high-growth companies, including Groupon. He has held in-residence roles as an advisor with the Techstars, Lightbank, and Prota venture portfolios. Shay is also the proud author of "Learn to Code HTML and CSS," published by Pearson Education.

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