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S2 Ep2, Quality Perks & the Verint Engage 2023 Chat
Manage episode 396183184 series 3550403
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In this episode of Quality Perks, the hosts Karyn Dupree and Neal Eggers are joined by guest Matt Gryntysz. They discuss their upcoming participation at the VERINT Engage 2023 event in Las Vegas. They also talk about their coffee preferences and the importance of having a strategic vision and resources for a successful quality monitoring program.
Highlights
β The hosts and guest are excited about their participation at the Engage event in Las Vegas.
β Karyn enjoys Charleston organic medium roast coffee while Matt explores different types of coffee.
π§ Having the right resources and bench strength is crucial for maximizing the value of a quality monitoring program.
π A strategic vision helps identify opportunities and address challenges within an organization.
π Quantifying observations through speech analytics drives results and impacts key performance indicators.
π₯ A dedicated team with experience and expertise in quality monitoring is essential for supporting organizations in achieving their goals.
Learn more about Quality Perks, our guests & upcoming episodes by visiting our website.
If you would like to be a guest, please email us at marketing@bpaquality.com.
As always, Have a Quality Day!
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