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The Conscious Design podcast special. The famous Buffer-Boomerang technique with Richard Blank
Manage episode 350842942 series 3321917
By richard blank and Richard blank. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
Welcome to another episode of Conscious Design Podcast, today Ian welcomes Richard Blank. Richard starts off by explaining what he does and what his company is based around. Richard even talks a bit about his background. Richard and Ian both discuss the importance of culture and how it shapes the business you are trying to build in the foreign country. Richard then discusses how to properly motivate employees and what techniques he uses. Richard then mentions and recommends how to treat your employees and what are some techniques he has mastered and tried out which bring him results. Richard however mentions what is important when calling customers and what needs to be said and done to make them interested in what you are selling. Richard also mentions trust and how it is built. In the guest outro Richard invites people to check him out. Parts: 0:00 – Guest Intro 4:53 – Culture 8:26 – Motivation 14:46 – Employees 18:46 – Subscribe! 19:11 – Customers 28:48 – Trust 36:10 – Guest Outro We provide you useful content, answer your questions, and share our clients stories. Ian Peterman, CEO and founder of the Peterman Design Firm, shares his expertise in product development, conscious design, and building a more sustainable future through the content here, on our blog, and on podcasts. He also interviews designers, founders, and others who share ideas, products, and brands that can and are making a difference in the world. Our mission is to help people become conscious designers in ever part of design and business and improve our world together. Please like and subscribe so you get our content first! The Conscious Design podcast has accepted Richard Blank's invitation to join the audience for a solid discussion regarding starting a company from scratch in Costa Rica as an expat. Topics discussed with Richard are advanced telemarketing strategy, conflict management, interpersonal soft skills, customer support, rhetoric, gamification, employee motivation, phonetic micro expression reading.
https://youtu.be/jgSaHbsSJ9Mhttps://costaricascallcenter.com/en/outbound-bpo-campaigns/
#richardblank #costarica #callcenter #outsourcing #telemarketing #bpo #sales #entrepreneur #b2b #business #podcast #leadgeneration #appointmentsetting #ConsciousDesign
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.listennotes.com/podcasts/conscious-design/the-famous-buffer-boomerang-dBasxYiEZIM/ https://muckrack.com/podcast/petermanfirm-Conscious-Design-Podcast/episodes/1858309-the-famous-buffer-boomerang-technique-with/
https://www.ivoox.com/en/the-famous-buffer-boomerang-technique-with-richard-blank-of-audios-mp3_rf_96594974_1.html
https://podcasts.apple.com/be/podcast/the-famous-buffer-boomerang-technique-with-richard/id1559197015?i=1000586717972
https://anchor.fm/conscious-design-podcast/episodes/The-Famous-Buffer-Boomerang-Technique-with-Richard-Blank-of-Costa-Ricas-Call-Center-e1qvj8k
https://castbox.fm/episode/The-Famous-Buffer-Boomerang-Technique-with-Richard-Blank-of-Costa-Rica's-Call-Center-id4031427-id549150490?country=us https://pod.link/1559197015/episode/c3767af9f344ebe0b2d4b04d90985c2d https://open.spotify.com/episode/5zv1qVQQIrr7PRaDm0LWOP https://castbox.fm/episode/The-Famous-Buffer-Boomerang-Technique-with-Richard-Blank-of-Costa-Rica's-Call-Center-id4031427-id549150490?country=us https://www.podbean.com/ew/dir-skrkf-15b51915 https://www.iheart.com/podcast/269-conscious-design-podcast-81227925/episode/the-famous-buffer-boomerang-technique-with-richard-104820773/ https://player.fm/series/conscious-design-podcast/the-famous-buffer-boomerang-technique-with-richard-blank-of-costa-ricas-call-center
Don't Forget to leave a comment on this episode
https://youtu.be/jgSaHbsSJ9Mhttps://costaricascallcenter.com/en/outbound-bpo-campaigns/
#richardblank #costarica #callcenter #outsourcing #telemarketing #bpo #sales #entrepreneur #b2b #business #podcast #leadgeneration #appointmentsetting #ConsciousDesign
Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture.Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Costa Rica’s Call Center (CCC) is a state of the art BPO telemarketing outsource company located in the capital city of San Jose, Costa Rica. Our main focus has been, and will always be to personally train each and every Central America call center agent so that we may offer the highest quality of outbound and inbound telemarketing solutions and bilingual customer service to small and medium sized international companies, entrepreneurs as well as fortune 500 companies. We encourage you to visit one of our call centers on your next personal vacation or business trip to Central America’s paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.
https://www.listennotes.com/podcasts/conscious-design/the-famous-buffer-boomerang-dBasxYiEZIM/ https://muckrack.com/podcast/petermanfirm-Conscious-Design-Podcast/episodes/1858309-the-famous-buffer-boomerang-technique-with/
https://www.ivoox.com/en/the-famous-buffer-boomerang-technique-with-richard-blank-of-audios-mp3_rf_96594974_1.html
https://podcasts.apple.com/be/podcast/the-famous-buffer-boomerang-technique-with-richard/id1559197015?i=1000586717972
https://anchor.fm/conscious-design-podcast/episodes/The-Famous-Buffer-Boomerang-Technique-with-Richard-Blank-of-Costa-Ricas-Call-Center-e1qvj8k
https://castbox.fm/episode/The-Famous-Buffer-Boomerang-Technique-with-Richard-Blank-of-Costa-Rica's-Call-Center-id4031427-id549150490?country=us https://pod.link/1559197015/episode/c3767af9f344ebe0b2d4b04d90985c2d https://open.spotify.com/episode/5zv1qVQQIrr7PRaDm0LWOP https://castbox.fm/episode/The-Famous-Buffer-Boomerang-Technique-with-Richard-Blank-of-Costa-Rica's-Call-Center-id4031427-id549150490?country=us https://www.podbean.com/ew/dir-skrkf-15b51915 https://www.iheart.com/podcast/269-conscious-design-podcast-81227925/episode/the-famous-buffer-boomerang-technique-with-richard-104820773/ https://player.fm/series/conscious-design-podcast/the-famous-buffer-boomerang-technique-with-richard-blank-of-costa-ricas-call-center
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