Building Bridges Between UX and CX: A Chat with Sarah Bloomer

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What's the difference between Customer Experience and User Experience? Are they working together to create a consistent experience with users of your products? Sarah Bloomer, former Director of Customer Experience and Insights at Forrester Research, talks to Lou Rosenfeld about what companies can do to build bridges between their Customer Experience and User Experience teams. Follow Sarah Bloomer on Twitter: Follow Rosenfeld Media:

58 episodes available. A new episode about every 16 days averaging 21 mins duration .