Using UX Mapping to Change Lives: A Talk with Jim Kalbach

Manage episode 182320152 series 127839
By Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio streamed directly from their servers.
Can UX mapping transform someone’s life? Jim Kalbach, Head of Customer Success at Mural and author of “Mapping Experiences,” pondered this question when a global counter-terrorism organization approached him to facilitate a workshop in Abu Dhabi. The users were former violent extremists turned activists against terrorism. Jim chats with Lou about how this mapping experiences translates to social impact. Read Jim’s work on his blog: Follow Jim Kalbach on Twitter: Follow Rosenfeld Media:

70 episodes available. A new episode about every 12 days averaging 23 mins duration .