Using UX Mapping to Change Lives: A Talk with Jim Kalbach

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By Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio streamed directly from their servers.
Can UX mapping transform someone’s life? Jim Kalbach, Head of Customer Success at Mural and author of “Mapping Experiences,” pondered this question when a global counter-terrorism organization approached him to facilitate a workshop in Abu Dhabi. The users were former violent extremists turned activists against terrorism. Jim chats with Lou about how this mapping experiences translates to social impact. Read Jim’s work on his blog: https://experiencinginformation.com/ Follow Jim Kalbach on Twitter: https://twitter.com/JimKalbach Follow Rosenfeld Media: https://twitter.com/rosenfeldmedia

58 episodes available. A new episode about every 16 days averaging 21 mins duration .