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Episode 42: #42: Joe Caprio of Chorus,ai—Using Customer Conversations to Drive 1-on-1 Sales Coaching

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Manage episode 231403587 series 2356590
Content provided by Rob Jeppsen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rob Jeppsen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Less than 5% of sales call information makes it into Salesforce. You can't improve what you don't fully understand, so Joe says to find a way to see what's working. Find a way to see exactly what your customers are saying. If you have a genuine desire to help customers, you will find time to do it. Having systems for interacting with customers and potential customers is how you eliminate variance at scale, which Joe says is a key to entering high-growth mode.

  continue reading

275 episodes

Artwork
iconShare
 
Manage episode 231403587 series 2356590
Content provided by Rob Jeppsen. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rob Jeppsen or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Less than 5% of sales call information makes it into Salesforce. You can't improve what you don't fully understand, so Joe says to find a way to see what's working. Find a way to see exactly what your customers are saying. If you have a genuine desire to help customers, you will find time to do it. Having systems for interacting with customers and potential customers is how you eliminate variance at scale, which Joe says is a key to entering high-growth mode.

  continue reading

275 episodes

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