Success Matters -- TIC Gums


Manage episode 160567393 series 1257887
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While TIC Gums doesn't spend the day blowing bubbles, its gums are found in everything from donut glaze and ice cream to nearly all beverages. TIC Gums’ strength comes from providing texture and stabilization solutions to meet the needs of the demanding food and beverage industry. TIC Gums was established in 1909 and is operated by the third generation of the Andon family, which has owned the company since 1949. The company is a leading US provider of hydrocolloids (thickeners) used in the food, beverage and nutraceutical industries. Their products -- including acacia; agar; guar; and pectin come in powder, spray dry, and "pre-hydrated" forms and are shipped to customers worldwide. The company has facilities in the US, Asia and Mexico and agents or stock locations in Australia, Europe and South America. The core value proposition of TIC Gums is focused on four pillars: technical expertise, a wide portfolio of solutions, responsiveness and ease of doing business. The mission of TIC is to help customers achieve their product application goals more efficiently. They believe fundamentally that the customer experience matters. It is a differentiator in attracting new customers and retaining existing business. At their state of the art R&D facility in White Marsh, Maryland, TIC has a dedicated team of food scientists who work hand-in-hand with our customers to develop unique solutions which improve the appearance, stability and emulsification properties of foods and beverages. Each year TIC Gums completes hundreds of Customer Technical Requests, or CTRs, at no cost. These investments in the long-term relationship with a potential or existing customer sets TIC apart.

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