How Personal Tragedy Illuminated Business Empathy

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Minter Dial, Author of Heartificial Empathy, joins the Social Pros Podcast to discuss his new book and the ways A.I. can help businesses interact with more empathy.

Special thanks to our sponsors:

In This Episode

  • 08:23 - How empathy is an understanding that can lead to action
  • 10:40 - Why younger generations are becoming less empathic
  • 12:42 - Why companies should work to increase business empathy
  • 15:45 - Why good ethics require empathy
  • 16:47 - Why business empathy must start from within a company
  • 20:01 - How A.I. can help a business interact with greater empathy
  • 35:03 - How to find a balance between ego and empathy in business

Resources

Visit SocialPros.com for more insights from your favorite social media marketers.

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