How Personal Tragedy Illuminated Business Empathy


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Minter Dial, Author of Heartificial Empathy, joins the Social Pros Podcast to discuss his new book and the ways A.I. can help businesses interact with more empathy.

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In This Episode

  • 08:23 - How empathy is an understanding that can lead to action
  • 10:40 - Why younger generations are becoming less empathic
  • 12:42 - Why companies should work to increase business empathy
  • 15:45 - Why good ethics require empathy
  • 16:47 - Why business empathy must start from within a company
  • 20:01 - How A.I. can help a business interact with greater empathy
  • 35:03 - How to find a balance between ego and empathy in business


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