Taking the HEAT - PediaCast CME 016

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By Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio streamed directly from their servers.
Emotionally-charged interactions with patients and families are a common challenge for healthcare providers. Shawn Chambers, patient relations coordinator for emergency medicine at Nationwide Children’s, stops by the PediaCast Studio to talk about Taking the HEAT. We explore communication strategies, de-escalation techniques, setting boundaries and managing expectations—important skills for the delivery of compassionate and satisfying care. We hope you can join us!

47 episodes available. A new episode about every 35 days averaging 63 mins duration .