Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
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Content provided by Kelsey Tonner: Award-winning Tour Guide Trainer, Tourism Consultant and Travel Business Coach, Kelsey Tonner: Award-winning Tour Guide Trainer, Tourism Consultant, and Travel Business Coach. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kelsey Tonner: Award-winning Tour Guide Trainer, Tourism Consultant and Travel Business Coach, Kelsey Tonner: Award-winning Tour Guide Trainer, Tourism Consultant, and Travel Business Coach or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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Episode 19 – A few things your clients never ask on tour, but secretly want to know
Archived series ("Inactive feed" status)
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This feed was archived on April 10, 2021 04:07 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 203693042 series 2275016
Content provided by Kelsey Tonner: Award-winning Tour Guide Trainer, Tourism Consultant and Travel Business Coach, Kelsey Tonner: Award-winning Tour Guide Trainer, Tourism Consultant, and Travel Business Coach. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kelsey Tonner: Award-winning Tour Guide Trainer, Tourism Consultant and Travel Business Coach, Kelsey Tonner: Award-winning Tour Guide Trainer, Tourism Consultant, and Travel Business Coach or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
After spending hundreds of dollars on ‘mind-reading, wearable tech’ from sketchy online stores, I will be the first to tell you that mind reading technology has not yet arrived.
However, after leading tours for almost ten years now, I’ve been able to pick up on a few questions that clients never ask on tour. These will not be surprising for many of you, but here is why I think they are important:
1) It is great service to pre-emptively answer a question before it is asked!
2) It reassures people that you will take good care of them while on your tour
3) If you answer the question once for the whole group, you will not have to answer these questions individually over and over.
Here at Be a Better Guide we love giving great service. So this week save your money and watch this free online tour guide training instead!
-Kelsey T
Finished Listening?
Share this podcast using any of the social buttons and let me know in the comments how you keep your tours running on time! I know for a fact that many of you have a ton of experience, and I’d love to hear your tips.
The post Episode 19 – A few things your clients never ask on tour, but secretly want to know appeared first on Be a Better Guide.
34 episodes
Episode 19 – A few things your clients never ask on tour, but secretly want to know
Be a Better Guide Podcast - Tourism Training, Hospitality and Travel Business Success
Share
Archived series ("Inactive feed" status)
When?
This feed was archived on April 10, 2021 04:07 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 203693042 series 2275016
Content provided by Kelsey Tonner: Award-winning Tour Guide Trainer, Tourism Consultant and Travel Business Coach, Kelsey Tonner: Award-winning Tour Guide Trainer, Tourism Consultant, and Travel Business Coach. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kelsey Tonner: Award-winning Tour Guide Trainer, Tourism Consultant and Travel Business Coach, Kelsey Tonner: Award-winning Tour Guide Trainer, Tourism Consultant, and Travel Business Coach or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
After spending hundreds of dollars on ‘mind-reading, wearable tech’ from sketchy online stores, I will be the first to tell you that mind reading technology has not yet arrived.
However, after leading tours for almost ten years now, I’ve been able to pick up on a few questions that clients never ask on tour. These will not be surprising for many of you, but here is why I think they are important:
1) It is great service to pre-emptively answer a question before it is asked!
2) It reassures people that you will take good care of them while on your tour
3) If you answer the question once for the whole group, you will not have to answer these questions individually over and over.
Here at Be a Better Guide we love giving great service. So this week save your money and watch this free online tour guide training instead!
-Kelsey T
Finished Listening?
Share this podcast using any of the social buttons and let me know in the comments how you keep your tours running on time! I know for a fact that many of you have a ton of experience, and I’d love to hear your tips.
The post Episode 19 – A few things your clients never ask on tour, but secretly want to know appeared first on Be a Better Guide.
34 episodes
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Similar to Be a Better Guide Podcast - Tourism Training, Hospitality and Travel Business Success
Rachel Cooke is your guide to leadership and communication, helping you craft a workplace environment you can feel good about. She’ll share tips to help you balance your work and personal life, effectively invest your time, and be mindful about where you’re devoting your energy. Let Rachel help you navigate your path to success—however you define it.
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
You spend a quarter of your life at work. You should enjoy it! Organizational psychologist Adam Grant takes you inside the minds of some of the world’s most unusual professionals to discover the keys to a better work life. From learning how to love your rivals to harnessing the power of frustration, one thing’s for sure: You’ll never see your job the same way again. Produced in partnership with Transmitter Media.
…
continue reading
Hosts Isaac Butler, Ronald Young Jr., and June Thomas interview creative people about how they write, compose, paint, and more.
…
continue reading
We are the podcast network for SUCCESS Magazine. Our lineup of shows aims to feed those hungry to learn about maximizing their skills and their impact. Through a variety of different angles and lenses, we explore the tricks, lessons and experiences that will allow our audience to have the kind of continuous learning we all know is required to achieve great things.
…
continue reading
Retired Navy SEAL, Jocko Willink and Director, Echo Charles discuss discipline and leadership in business, war, relationships and everyday life.
…
continue reading
Our GTD podcasts are here to support you at every stage of your GTD practice. You will hear interviews with people from all walks of life about their journey with GTD, from beginners to those who have been at it for years. The podcasts include personal and professional stories, as well as practical tips about GTD systems for desktop and mobile, using apps and paper. Start listening now and you'll be well on your way to stress-free productivity.
…
continue reading
Award-winning business advice from Silicon Valley and beyond. Iconic CEOs, from Nike to Netflix, Starbucks to Slack, share the strategies that helped them grow from startups into global brands — and to weather crisis when it strikes. On each episode of our classic format, founding host Reid Hoffman — LinkedIn cofounder, Greylock partner and legendary Silicon Valley investor — and a stellar lineup of guest hosts prove unconventional theories about how businesses scale. Guests share their stor ...
…
continue reading
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