Manage episode 220971626 series 2285744
Everyone understands how important customers are to any organisation. The importance of great customer service is only increasing as industries become more and more competitive. Distinguishing yourself by providing great customer experiences is critical and could be the difference between success and failure. In this episode of Out Loud we hear from one expert who travels the globe speaking about the nuances of customer service and customer journeys to understand more about how to provide the best customer experiences possible.