Out Loud: What's Behind Mitel and Talkdesk's Partnership?


Manage episode 231978516 series 2285744
By Patrick Watson. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Contact centre is one of the communication industry's most innovative sectors. In this episode we are joined by both Mitel and Talkdesk to discuss the latest announcement, that they will partner to provide an enhanced enterprise contact centre solution. At first the partnership might sound like a strange marriage Mitel, giants in the traditional communications market, and Talkdesk, new kids on the block in CCaaS provision, but dig a little deeper and all sorts of benefits appear. The partnership will form a new product in the Mitel portfolio, MiCloud Connect CX, an all-in-one contact centre powered by Talkdesk in the cloud. Today we hear all about the new arrangement from both parties.

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