Manage episode 231978516 series 2285744
Contact centre is one of the communication industry's most innovative sectors. In this episode we are joined by both Mitel and Talkdesk to discuss the latest announcement, that they will partner to provide an enhanced enterprise contact centre solution. At first the partnership might sound like a strange marriage Mitel, giants in the traditional communications market, and Talkdesk, new kids on the block in CCaaS provision, but dig a little deeper and all sorts of benefits appear. The partnership will form a new product in the Mitel portfolio, MiCloud Connect CX, an all-in-one contact centre powered by Talkdesk in the cloud. Today we hear all about the new arrangement from both parties.