#82 Successful Digital Transformation Puts People First


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When you hear the term-digital first, you might think about tech, platforms and data. But digital transformation succeeds when you put people first.

Gathering and analyzing data, then using it to provide the customer value and an unparalleled experience, is vital for an organization’s success.

Today’s guest, Bhavin Patel, Director o f Analytics and Innovation at J&J joins the show to share why people are the most important component to digital transformation.

Join us as we discuss:

  • Why you need to put people first
  • The importance of customer value and experience
  • Why digital transformation is an ongoing process, not an end-state

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