Retail evolution & customer experience

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Manage episode 207027318 series 2311927
By Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio streamed directly from their servers.
How does a crown corporation remain agile through change? In this episode of Shift, LCBO’s Chief Executive Officer George Soleas shares how the LCBO is driving innovation in the way it operates and delivers its products and services. From digital adoption and creating narratives for the customer, to leveraging data to transform the customer experience and improve operations across the supply chain, we examine the LCBO’s evolution into an ambidextrous, digitally enabled, organization.

17 episodes available. A new episode about every 26 days averaging 19 mins duration .