SFP 60 – In Interaction: Debunking Myths of Communication with Jennifer Gerwing and Sara Healing

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By Elfie Czerny & Dominik Godat, Elfie Czerny, and Dominik Godat. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Jennifer Gerwing and Sara Healing about what sciences really knows about communication. In today’s episode, we debunk some myths of communication. We talk with Jennifer Gerwing, Ph.D., and Sara Healing of the International Microanalysis Associates, about what fascinates them with (microanalysis of) face to face dialogue. They share examples of communication myths (in Health Care) and what we really know when we analyze interaction. They debunk the myth of body language and explain the remarkable contributions of facial gestures, hand gestures and gaze in conjunction with our speech. Together we explore how to show the importance of looking very closely at specific, observable behavior in interaction, how to see what’s actually happening, and the difference of looking at individual behavior versus the looking at interaction. And they bust myths about listening and show the importance of really paying attention to the client and the interaction. Check out what the benefits of engaging in the interactional view and microanalysis of face-to-face dialogue are, and how Solution Focus fits to all this scientific research. And check out the Challenge of the week: Pay attention to conversations around you and observe how hand gestures, facial expressions, and gaze add to the speech.

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