Encore: Beyond Offshoring: Customer Service Reinvented by AI

Startup Focus with Game-Changers, Presented by SAP

The buzz: “The customer’s perception is your reality” (Kate Zabriskie). Computers, mobile phones and devices listen, learn, speak in human-like cognitive interactions, thanks to Artificial Intelligence. Smart companies are marrying AI-savvy bots with a human touch to help customer service reps prioritize, respond better, and proactively offer solutions that may eliminate the need for service. Can AI revolutionize your customer service interactions and service models? The experts speak. Bejoy Narayana, Boodskapper: “I've never met anyone who likes calling a business. And no one wants to have to install a new app for every service or business they want to interact with” (M. Zuckerberg). Dave Katona, SAP: “I believe that at the end of the century the use of words and general educated opinion will have altered so much that one will be able to speak of machines thinking without expecting to be contradicted” (A. Turing). Join us for Beyond Offshoring: Customer Service Reinvented by AI.