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#155 – Customer Success – Don’t Slap It On
Manage episode 191529446 series 1129701
Content provided by Support Ops. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Support Ops or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team when it comes to onboarding new customers?
Subscribe: iTunes | Android | RSS | Overcast
Notes and Links
- Breaking Our Addiction to the Queue
- Troubles and Triumphs When Re-Building Our Customer Onboarding Process at WordPress.com
- Intro Music – “Happy Rock” from Bensound
If you enjoyed this episode, Tweet about it or share some love with a review.
31 episodes
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Manage episode 191529446 series 1129701
Content provided by Support Ops. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Support Ops or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team when it comes to onboarding new customers?
Subscribe: iTunes | Android | RSS | Overcast
Notes and Links
- Breaking Our Addiction to the Queue
- Troubles and Triumphs When Re-Building Our Customer Onboarding Process at WordPress.com
- Intro Music – “Happy Rock” from Bensound
If you enjoyed this episode, Tweet about it or share some love with a review.
31 episodes
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Show notes are at https://stevelitchfield.com/sshow/chat.html
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…
continue reading
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…
continue reading
This is the audio podcast version of Troy Hunt's weekly update video published here: https://www.troyhunt.com/tag/weekly-update/
…
continue reading
A podcast featuring panelists of engineers from Netflix, Twitch, & Atlassian talking over drinks about all things software engineering.
…
continue reading
The director’s commentary track for Daring Fireball. Long digressions on Apple, technology, design, movies, and more.
…
continue reading
Welcome to Catalyst, the Launch by NTT DATA Podcast. Catalyst is an ongoing discussion for digital leaders dissatisfied with the status quo and optimistic about what’s possible through smart technology and great people. In this studio we believe in shipping software over slideware, that fast will follow smooth, and aiming to create digital experiences that move millions is a worthy pursuit.
…
continue reading
Big tech is transforming every aspect of our world. But how? And at what cost? This season of Land of the Giants – The Twitter Fantasy – will tell the story of Twitter (X) at a crucial moment for the platform, exactly one year after Elon Musk took over. Hosted by Vox senior correspondent Peter Kafka, the four-episode season will survey the company's outsize influence on politics and culture. How did Twitter become the Internet’s town square, for better and for worse? And where is it heading, ...
…
continue reading
Hungry for Technology Talk? Get All You Can Eat at the Android Buffet
…
continue reading
Discover a whole new take on Artificial Intelligence with Squirro's educational podcast! Join host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and their incredible impact on society, and y ...
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