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#155 – Customer Success – Don’t Slap It On
Manage episode 191529446 series 1129701
Content provided by Support Ops. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Support Ops or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team when it comes to onboarding new customers?
Subscribe: iTunes | Android | RSS | Overcast
Notes and Links
- Breaking Our Addiction to the Queue
- Troubles and Triumphs When Re-Building Our Customer Onboarding Process at WordPress.com
- Intro Music – “Happy Rock” from Bensound
If you enjoyed this episode, Tweet about it or share some love with a review.
31 episodes
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Manage episode 191529446 series 1129701
Content provided by Support Ops. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Support Ops or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
We’ve seen more and more companies set up support as a reactive, first line of defence. Meanwhile, success teams don’t handle cases like that and focus instead on helping the customer achieve their goals by using your product. Is that a smart way to split up your team when it comes to onboarding new customers?
Subscribe: iTunes | Android | RSS | Overcast
Notes and Links
- Breaking Our Addiction to the Queue
- Troubles and Triumphs When Re-Building Our Customer Onboarding Process at WordPress.com
- Intro Music – “Happy Rock” from Bensound
If you enjoyed this episode, Tweet about it or share some love with a review.
31 episodes
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continue reading
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