Process Documentation To Increase Company Efficiency With Chad Gill and Adi Klevit

Systems Simplified

Chad Gill is the Founder and Owner of Concreate, a family-owned business specializing in all things concrete, including polishing, staining, surface prep, and joint repair. The company works hand in hand with designers, architects, project managers, general contractors, tradespeople, and homeowners from start to finish.

Chad is also the Founder of Workforce Recon and the creator of the Field Recon app. He holds a degree in mechanical engineering from the Virginia Military Institute. Chad hosts the This is Concrete and the Get the Intel podcasts.

Adi Klevit is the Co-founder and CEO of the Business Success Consulting Group, an organization that provides businesses with the infrastructure, processes, and systems they need to thrive. Adi and her team help companies scale up, transfer knowledge, and prepare for succession.

She has over 25 years of experience as a trained industrial engineer, management consultant, and business executive. Adi has worked with various corporations in different industries and helped them take their business to the next level or gear up for a transition.

In this episode:

Do you fret over your key employees leaving your company? Do you ever find yourself being held hostage by employees who decide to leave? Is it hard to onboard and train new hires?

When some of Chad Gill's key employees decided to leave his company, he became anxious and felt like he didn’t have control. Before that, he never paid much attention to the work employees did as long as everything went smoothly. He decided to start documenting his company's processes and procedures to prevent future uncertainties and promote knowledge transfer among his current employees to ensure continuous process improvement and happier employees.

In this episode of the Systems Simplified podcast, Adi Klevit joins Dr. Jeremy Weisz, Co-founder of Rise25 Media and Chad Gill, the Founder and Owner of Concreate, to talk about process documentation for increasing company efficiency. They also discuss tips for growing and scaling a business, the lessons Chad learned from documenting his company's processes, and Adi's approach to documenting processes and procedures.