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Bagels & Bytes: Delight and the Customer Experience
Manage episode 157208085 series 1214086
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What makes a good customer experience? What is 'delight' in the context of customer interaction? What does 'delight' mean for TRI and our projects? Gail, Kjerstin, Shelby, Jeff, and Eric attended the Delight Conference in October of 2014. In this podcast, they offer an overview of the conference and some specific examples of delight in web design, print and graphic design, and written word / social media.
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