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56. Nick Ellis on Leveraging Your Assets, Responding to Bad Reviews and Exceptional Experiences for Guests
Archived series ("Inactive feed" status)
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This feed was archived on October 07, 2020 06:29 (
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What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 234434015 series 2149178
Content provided by Adrian Easdown. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Easdown or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Hotel guests expect so much more than just a bed to sleep in and a complimentary sliver of soap these days. What they really desire is value through experiences and personal connections.
Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other sort of hospitality-based business, this podcast is perfect for you.
This week’s guest at That Bad Review is the customer experience advocate, Nick Ellis. Nick is in a unique position. He gets to preside over a piece of Brisbane’s history, as the general manager of the Heritage-listed, Inchcolm Hotel – an award winning Great Gatsby-esque, boutique Hotel that caters to the ultimate guest experience.
Nick’s tourism career spans over 20 years, and he’s dedicated a healthy portion of that to encouraging a new generation of tourism innovators to enter the exceptionally exciting world of hotels and hospitality.
Today, we hit the important topic of guest experiences and why leaving a positive lasting impression is essential in today’s modern world. Nick also divulges further on his mission to mentor the youth of tomorrow and how he and his team succeed in creating unique hotel experiences that sets them apart from the rest.
Also featured in in episode:
- The exceptional history of Ovolo Inchcolm
- How commoditising on a buildings history creates a unique guest experience
- How working in hospitality sets you up for life
- Why paying for the minibar is costing you customers
- Nick’s approach to personalising a guest’s experience
- Mentoring the youth of tomorrow, and how tourism plays a crucial role
- Why local hotels should complement each other
- How an email after a bad review can change everything
- AI – the futuristic way to interact customers
- The travellers cravings for human interaction, and how Nick accommodates that
- How Nick creates exceptional experiences for his staff
Links:
Nick Ellis – LinkedIn
Ovolo Inchcolm – Website
The post 56. Nick Ellis on Leveraging Your Assets, Responding to Bad Reviews and Exceptional Experiences for Guests appeared first on Adrian Easdown.
106 episodes
Share
Archived series ("Inactive feed" status)
When?
This feed was archived on October 07, 2020 06:29 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 234434015 series 2149178
Content provided by Adrian Easdown. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Adrian Easdown or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Hotel guests expect so much more than just a bed to sleep in and a complimentary sliver of soap these days. What they really desire is value through experiences and personal connections.
Each Monday, join Adrian Easdown as he has enlightening chats with successful folks in the hospitality industry around Australia. If you’re involved in any way with caravanning, running a restaurant or working with any other sort of hospitality-based business, this podcast is perfect for you.
This week’s guest at That Bad Review is the customer experience advocate, Nick Ellis. Nick is in a unique position. He gets to preside over a piece of Brisbane’s history, as the general manager of the Heritage-listed, Inchcolm Hotel – an award winning Great Gatsby-esque, boutique Hotel that caters to the ultimate guest experience.
Nick’s tourism career spans over 20 years, and he’s dedicated a healthy portion of that to encouraging a new generation of tourism innovators to enter the exceptionally exciting world of hotels and hospitality.
Today, we hit the important topic of guest experiences and why leaving a positive lasting impression is essential in today’s modern world. Nick also divulges further on his mission to mentor the youth of tomorrow and how he and his team succeed in creating unique hotel experiences that sets them apart from the rest.
Also featured in in episode:
- The exceptional history of Ovolo Inchcolm
- How commoditising on a buildings history creates a unique guest experience
- How working in hospitality sets you up for life
- Why paying for the minibar is costing you customers
- Nick’s approach to personalising a guest’s experience
- Mentoring the youth of tomorrow, and how tourism plays a crucial role
- Why local hotels should complement each other
- How an email after a bad review can change everything
- AI – the futuristic way to interact customers
- The travellers cravings for human interaction, and how Nick accommodates that
- How Nick creates exceptional experiences for his staff
Links:
Nick Ellis – LinkedIn
Ovolo Inchcolm – Website
The post 56. Nick Ellis on Leveraging Your Assets, Responding to Bad Reviews and Exceptional Experiences for Guests appeared first on Adrian Easdown.
106 episodes
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Similar to That Bad Review with Adrian Easdown
The daily drama of money and work from the BBC.
…
continue reading
Whatever your business conundrum, there’s a TED Talk for that—whether you want to learn how to land that promotion, set smart goals, undo injustice at work, or unlock the next big innovation. Every Monday, host Modupe Akinola of Columbia Business School presents the most powerful and surprising ideas that illuminate the business world. After the talk, you'll get a mini-lesson from Modupe on how to apply the ideas in your own life. Because business evolves every day, and our ideas about it sh ...
…
continue reading
Every weekday, host Kai Ryssdal helps you make sense of the day’s business and economic news — no econ degree or finance background required. “Marketplace” takes you beyond the numbers, bringing you context. Our team of reporters all over the world speak with CEOs, policymakers and regular people just trying to get by.
…
continue reading
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…
continue reading
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…
continue reading
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The latest news from the world of personal finance plus advice for those trying to make the most of their money.
…
continue reading
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…
continue reading
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Go offline with the Player FM app!
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