ServiceNow Series E38: Scott Thomson, VP of Business Customer Service at Roger Communications

39:47
 
Share
 

Manage episode 299674650 series 2874110
By Alldus International. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Today's guest is Scott Thomson, VP of Business Customer Service at Roger Communications in Toronto. Scott is a highly accomplished leader and team builder with proven experience directing cross-functional groups to achieve corporate objectives, including revenue generation, cost savings, effective service operations and strategic program management.

In his current role, Scott is responsible for the Enterprise Client Services team at Canadian telecoms giant Rogers where he is leading 400 service professionals nationally. This team delivers a world-class customer experience for all mid-market customers, as well as large national, strategic, government and wholesale Enterprise customers for all Rogers business service products.

In the episode, Scott will tell you about:

His role and career highlights during his time with Rogers,

The impact of the pandemic on the organization,

What he has learned during his career thus far,

Macro-trends within Digital Transformation in Telecoms,

ServiceNow in telecoms and the value it brings to the sector,

Advice for a successful implementation,

How to deliver an exceptional customer experience, and

What the future holds for ServiceNow in the industry

353 episodes