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190 - Understanding and Reducing Friction In Your Business
Manage episode 292175206 series 1449471
Content provided by Rich Gee, Business Coach, BJ Flagg, Marketing Guru, Rich Gee, and BJ Flagg. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rich Gee, Business Coach, BJ Flagg, Marketing Guru, Rich Gee, and BJ Flagg or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The concept of business friction isn’t new―it’s anything that prevents or dissuades YOUR customers from buying products or services.
For customers, friction can be long wait times on hold, products that are out of stock, or a bad experience with a company’s website. And friction is just as big an impediment to business transactions as it is to consumers.
So if you have FRICTION, you are probably turning away or losing key clients/customers.
203 episodes
Share
Manage episode 292175206 series 1449471
Content provided by Rich Gee, Business Coach, BJ Flagg, Marketing Guru, Rich Gee, and BJ Flagg. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Rich Gee, Business Coach, BJ Flagg, Marketing Guru, Rich Gee, and BJ Flagg or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
The concept of business friction isn’t new―it’s anything that prevents or dissuades YOUR customers from buying products or services.
For customers, friction can be long wait times on hold, products that are out of stock, or a bad experience with a company’s website. And friction is just as big an impediment to business transactions as it is to consumers.
So if you have FRICTION, you are probably turning away or losing key clients/customers.
203 episodes
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Similar to The Best Small Business Podcast
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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…
continue reading
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…
continue reading
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