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What's the Key to a Strong CX Foundation? Be Obsessed with Your Customers
Manage episode 196792767 series 1280819
Content provided by Jeanne Bliss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeanne Bliss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Is your company customer obsessed? If not, it should be! Tamar Cohen, Head of US Customer Experience for Zoetis, a leader in animal health services, shares how she led the leadership team in building the company's CX platform and organization from the grounds up.
Tamar and I chat about how she's been able to define Zoetis as a truly customer obsessed company, where every decision is led by how it will benefit the customer base.
When you lead with customer obsession as your CX foundation, remember that "first and foremost, listen to the customer and be consistent and clear," says Tamar. Go to customerbliss.com/cb87 to get the show notes from this episode.
247 episodes
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Manage episode 196792767 series 1280819
Content provided by Jeanne Bliss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeanne Bliss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Is your company customer obsessed? If not, it should be! Tamar Cohen, Head of US Customer Experience for Zoetis, a leader in animal health services, shares how she led the leadership team in building the company's CX platform and organization from the grounds up.
Tamar and I chat about how she's been able to define Zoetis as a truly customer obsessed company, where every decision is led by how it will benefit the customer base.
When you lead with customer obsession as your CX foundation, remember that "first and foremost, listen to the customer and be consistent and clear," says Tamar. Go to customerbliss.com/cb87 to get the show notes from this episode.
247 episodes
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Similar to The Chief Customer Officer Human Duct Tape Show
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
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…
continue reading
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…
continue reading
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…
continue reading
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…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
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This Podcast is created and curated by Deepak Jayaraman (an Executive Coach and a Leadership Advisor). He lives in Mumbai and works with successful Senior Executives by helping them play to their unique potential but with a sharp focus on transitions (business or career). Just like businesses need to think about "where to play" and "how to win", leaders need to be coherent about "where to go" and "how to grow" in their journeys. Deepak works with them during pivotal moments to help them with ...
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continue reading
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