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7 Customer & Employee Experience Tactics to Implement at the Start
Manage episode 238381377 series 1280819
In today’s episode, we take a look at how Lucy Norris, Executive Vice President, Chief Customer Success Officer at Genesys and Daniel Coullet, Senior Vice President of Customer Success and Experience at PTC, handled the first year in their role. Both CX leaders represent tech companies but share advice that can be relevant to CX leaders in other industries.
247 episodes
Manage episode 238381377 series 1280819
In today’s episode, we take a look at how Lucy Norris, Executive Vice President, Chief Customer Success Officer at Genesys and Daniel Coullet, Senior Vice President of Customer Success and Experience at PTC, handled the first year in their role. Both CX leaders represent tech companies but share advice that can be relevant to CX leaders in other industries.
247 episodes
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