Two CX Leaders Share Frameworks to Improve Customer-Centricity in Their Organization

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By Jeanne Bliss. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

As we continue to revisit conversations with CX leaders who were previously on the show, today we're going to explore strategies implemented by two CX leaders at global corporations: Scott Allison, CCO at DHL Supply Chain and Jon Herstein, CCO at Box.

Both leaders share great tactics and strategies that they implemented when asked the question, "how did you first assess the work that needed to be done?" Considering they both work at established, global corporations with hundreds (and thousands) of employees, it's interesting to see the scope of the work they chose to tackle

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