Go offline with the Player FM app!
What I Know: Goal Map, Not Journey Map Pt. 2
Manage episode 333210617 series 1280819
What I know is that goal mapping not journey mapping is a new way of leading, uniting your organization and earning the right to customer driven-growth.
Goal mapping will drive you to reflect on new customer-driven KPIs. Thinking about: how will you operationally measure the outcome metrics that will earn their goals? Not just asking them how we did or how satisfied they are. And also recognizing in a B2B standpoint, what are you doing to help them achieve their goals?
247 episodes
Manage episode 333210617 series 1280819
What I know is that goal mapping not journey mapping is a new way of leading, uniting your organization and earning the right to customer driven-growth.
Goal mapping will drive you to reflect on new customer-driven KPIs. Thinking about: how will you operationally measure the outcome metrics that will earn their goals? Not just asking them how we did or how satisfied they are. And also recognizing in a B2B standpoint, what are you doing to help them achieve their goals?
247 episodes
All episodes
×Welcome to Player FM!
Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.