Manage episode 259311236 series 2566458
Thomas Laird, host of the podcast “Advice from a Call Centre Geek”, discusses the traits of an excellent contact centre and how you can stand out from the crowd.
In our conversation, we also talk about how to improve contact centre culture, share tips to create a unique customer experience and give examples of how leading organisations are excelling at customer service.
This podcast was made possible by our sponsor Vonage. To find out more about their great contact centre solutions, visit: www.vonage.com/contact-centers