Contact Centre Technology: Where Should I Invest?

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By Call Centre Helper. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Erica Mancuso, a service transformation expert, discusses some of the most promising technologies that are emerging within the contact centre industry.

In our conversation, we also talk about using tools to increase advisor engagement, getting more out of your existing software and creating a business case for call centre technology.

This podcast was made possible by our sponsor Talkdesk. To request a demo of their contact centre software, visit: www.talkdesk.com/demo

23 episodes