Contact Centre Technology: Where Should I Invest?


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Erica Mancuso, a service transformation expert, discusses some of the most promising technologies that are emerging within the contact centre industry.

In our conversation, we also talk about using tools to increase advisor engagement, getting more out of your existing software and creating a business case for call centre technology.

This podcast was made possible by our sponsor Talkdesk. To request a demo of their contact centre software, visit:

23 episodes