Emotional Intelligence in the Contact Centre

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By Call Centre Helper. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Sandra Thompson, Founder of Exceed All Expectations, gives a presentation on training emotional intelligence in the contact centre to improve customer experience.

In her presentation, Sandra also discusses how to best show empathy, changing the language of the contact centre and improving leadership.

This podcast was made possible by our sponsor Odigo. To find out more about Odigo’s contact centre solutions, visit: www.odigo.com

To watch the full recording of the webinar that this podcast has been sourced from, click here.

Look out for the previous episode of our podcast, which features Sandra, that is entitled: “Customer Experience: The New Thinking for Delighting Your Customers”

33 episodes