The Essential Customer Service Skills and How to Develop Them

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By Call Centre Helper. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Kim Ellis, a customer service coach who has worked with many renowned brands, discusses the keys to improving skills like empathy, active listening and knowledgeability in the contact centre.

In our discussion, we also discuss training exercises that will help to develop these skills further, while Kim makes reference to a number of her own contact centre experiences along the way.

This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo

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29 episodes