Manage episode 253711806 series 2566458
Kim Ellis, a customer service coach who has worked with many renowned brands, discusses the keys to improving skills like empathy, active listening and knowledgeability in the contact centre.
In our discussion, we also discuss training exercises that will help to develop these skills further, while Kim makes reference to a number of her own contact centre experiences along the way.
This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo
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