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Top Tips for Contact Centre Planning
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Manage episode 267663870 series 2566458
Content provided by Call Centre Helper. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Call Centre Helper or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
John Casey, an experienced Resource Planning expert, gives a presentation sharing tips on workforce planning in the contact centre, in this new format of The Contact Centre Podcast.
In his presentation, John discusses the importance of understanding your shrinkage, building on your contact centre forecasts and experimenting with new planning ideas.
This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.
So, to find out more about Genesys, simply visit: www.genesys.com
If you would like to read the workforce planning article discussed in this podcast, follow the link: Workforce Planning: 20 Fundamental Rules
To watch the full recording of the webinar that this podcast has been sourced from, click here.
33 episodes
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Archived series ("Inactive feed" status)
When?
This feed was archived on July 27, 2023 22:42 (
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 267663870 series 2566458
Content provided by Call Centre Helper. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Call Centre Helper or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
John Casey, an experienced Resource Planning expert, gives a presentation sharing tips on workforce planning in the contact centre, in this new format of The Contact Centre Podcast.
In his presentation, John discusses the importance of understanding your shrinkage, building on your contact centre forecasts and experimenting with new planning ideas.
This podcast was made possible by our sponsor, Genesys. We now have a new link to visit their website, instead of the link mentioned in the podcast to request a demo.
So, to find out more about Genesys, simply visit: www.genesys.com
If you would like to read the workforce planning article discussed in this podcast, follow the link: Workforce Planning: 20 Fundamental Rules
To watch the full recording of the webinar that this podcast has been sourced from, click here.
33 episodes
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Similar to The Contact Centre Podcast
Evan Davis hosts the business conversation show with insights from the people at the top.
…
continue reading
The Moneycontrol Podcast is your daily source of business news, investment analysis and advice on stocks and the markets. Tune in to broaden your horizons with podcasts by journalists, experts and analysts giving you a head-start in the investment game.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
In each episode of "Goldman Sachs Exchanges," people from the firm share their insights on developments shaping industries, markets and the global economy.
…
continue reading
A bootstrappers podcast for founders, entrepreneurs, visionaries and dreamers who are building businesses from the ground up without the taking on debt or selling equity. Here we cover marketing, sales, organization and mindset issues that matter to you
…
continue reading
News and views on business and the world of personal finance. Plus the very latest from the financial markets around the globe
…
continue reading
Global business news, with live guests and contributions from Asia and the USA.
…
continue reading
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