195: Sense & Respond — Part Two

18:18
 
Share
 

Manage episode 239858846 series 167788
By Forrester. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

This is the second half of our conversation with Jeff Gothelf, co-author of both Lean UX and Sense & Respond, in which we discuss: what it means for organizations to gather and respond to feedback in realtime, why that even matters, how employees will have to work differently to support that model, and how it all fails if managers don’t take key steps to enable their employees to work differently.

To read more on this topic, click the titles below:

The post 195: Sense & Respond — Part Two appeared first on The CX Cast ® by Forrester.

380 episodes