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Top Practices to Level Up Your eCommerce Customer Experience with Thomas Staudte, Head of Customer Engagement at air up
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In this episode of The eCommerce Customer Experience Podcast, Thomas Staudte joins Chris Kellner of DigitalGenius to discuss best practices to set up your customer experience team, develop a customer-centric product, and leverage automation.
Thomas is currently the Head of Customer Engagement at air up, a company that promises a revolutionary new way of drinking. He has more than ten years of experience working in customer support, and some of his previous roles include being Head of Key Accounts and Business Development at Mila, Head of CRM, Experience and Customer Service at Media Market Management AG, Head of Social Media at siroop, and Project Manager at Swisscom.
Today, Thomas also shares what makes air up unique, the qualities every customer experience leader should possess, and how to prepare a business for scale from a customer experience perspective.
Episode resources:
Thomas is currently the Head of Customer Engagement at air up, a company that promises a revolutionary new way of drinking. He has more than ten years of experience working in customer support, and some of his previous roles include being Head of Key Accounts and Business Development at Mila, Head of CRM, Experience and Customer Service at Media Market Management AG, Head of Social Media at siroop, and Project Manager at Swisscom.
Today, Thomas also shares what makes air up unique, the qualities every customer experience leader should possess, and how to prepare a business for scale from a customer experience perspective.
Episode resources:
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