Episode 10: Support with Marty Messer

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By Elastic. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
Marty Messer, VP of Customer Care, joins Aaron in person in our Mountain View office to talk about how Elastic approaches support. It's an often looked down upon engineering role vital to the success of any company. Marty approaches things backwards, subverts some norms with a "trickle-down happiness" approach to support and customer care. In the news: maintenance releases and pioneer programs. And Mike answers, "Why doesn't Elastic recommend installing on distributed file systems?"

18 episodes