Chris Stevenson Explains Why the Member Experience Is More Important Than Ever Right Now

34:35
 
Share
 

Manage episode 264619985 series 2519991
By Kevin Mannion. Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.

Chris Stevenson, a 20 year veteran of the fitness industry and IHRSA board member, joins us on the show to discuss the key factors that make a great member experience. Chris has been everything from a fitness instructor to a studio owner in his long career. He now owns Stevenson Consulting, helping fitness studios succeed in different aspects of running a fitness business with the main focus on member experience. In this episode Chris talks to us about using data to improve the experience for your members, how to train and empower your staff to deliver this experience and his thoughts on the challenges studios will face when they reopen in the coming months. This podcast is brought to you by Glofox, a gym software management company. If you are looking to accelerate growth, work efficiently and deliver a well-branded boutique customer experience, check us out at http://www.glofox.com/

52 episodes