Chris Stevenson Explains Why the Member Experience Is More Important Than Ever Right Now


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Chris Stevenson, a 20 year veteran of the fitness industry and IHRSA board member, joins us on the show to discuss the key factors that make a great member experience. Chris has been everything from a fitness instructor to a studio owner in his long career. He now owns Stevenson Consulting, helping fitness studios succeed in different aspects of running a fitness business with the main focus on member experience. In this episode Chris talks to us about using data to improve the experience for your members, how to train and empower your staff to deliver this experience and his thoughts on the challenges studios will face when they reopen in the coming months. This podcast is brought to you by Glofox, a gym software management company. If you are looking to accelerate growth, work efficiently and deliver a well-branded boutique customer experience, check us out at

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