IT Pipeline and Hiring for Rapport with Frances Wong – Episode 112

The Geek Whisperers

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The Geek Whisperers are coming back to your from our wonderful time at the Silicon Valley VMUG. Armed with beautiful new microphones, we sit down with Frances Wong, SVVMUG Leader and IT Professional. We discuss:

Building rapport quickly
The charisma myth
The unspoken parts of charisma
Hiring in the valley
Hiring a little differently in Silicon Valley
Losing a great IT guy and refusing to “hire young”
“My users are my customers”
Helpdesk as partners for IT
“Who are you serving?”
Partnering within the organization
Looking for something that resumes can’t show us
Looking for personable regardless of tenure
Fear of ownership behind the server room door
How do you get from college theory to IT operator?
Day in the life of an IT Operator
Managing Vendors for the job
Managing in house and cloud services
Understanding business need vs technical wants
Curious, passionate, friendly
Helping other people

51 episodes

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