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PolyAI’s Nikola Mrkšić on making a voice assistant people love

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Content provided by [email protected] (Georgian). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by [email protected] (Georgian) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode of the Georgian Impact Podcast, we talk to PolyAI CEO and co-founder Nikola Mrkšić.

PolyAI is a conversational AI company spun out of University of Cambridge research that builds voice assistants at scale in multiple languages. You'll get a helpful breakdown of the challenges of building conversational AI, what makes PolyAI different, and you’ll hear a demo of the tech in action.

You’ll Hear About:

● Nikola Mrkšić and PolyAI’s vision

● The accuracy needed to ensure customers don’t become frustrated

● How PolyAI has surpassed previous generations of voice tech

● Mapping non-linear customer journeys

● How PolyAI develops conversation depth with their clients

● How outbound calls differ

● The ways in which PolyAI differentiates itself

● Having the voice match the brand

● Where Nikola sees voice tech going in five years

  continue reading

138 episodes

Artwork
iconShare
 
Manage episode 452408442 series 1584445
Content provided by [email protected] (Georgian). All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by [email protected] (Georgian) or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In this episode of the Georgian Impact Podcast, we talk to PolyAI CEO and co-founder Nikola Mrkšić.

PolyAI is a conversational AI company spun out of University of Cambridge research that builds voice assistants at scale in multiple languages. You'll get a helpful breakdown of the challenges of building conversational AI, what makes PolyAI different, and you’ll hear a demo of the tech in action.

You’ll Hear About:

● Nikola Mrkšić and PolyAI’s vision

● The accuracy needed to ensure customers don’t become frustrated

● How PolyAI has surpassed previous generations of voice tech

● Mapping non-linear customer journeys

● How PolyAI develops conversation depth with their clients

● How outbound calls differ

● The ways in which PolyAI differentiates itself

● Having the voice match the brand

● Where Nikola sees voice tech going in five years

  continue reading

138 episodes

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