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Onboarding B2B Customers To eCommerce With Head of B2B Marketing At BigCommerce Fiona Norton

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Manage episode 333719917 series 2992212
Content provided by Isaiah Bollinger. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Isaiah Bollinger or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Fiona Norton is the head of product marketing for B2B eCommerce at BigCommerce. BigCommerce is massively accelerating their B2B roadmap due to so much demand for their product and acquired two companies, BundleB2B and QuoteNinja, B2B apps on their marketplace to speed up the process. Fiona has done market research showing that the number one problem facing B2B is actually onboarding their customers to use eCommerce. Building it is simply not enough. Sales teams and customer services teams need to work hand in hand with the organization to get the customer comfortable using the website.

  continue reading

121 episodes

Artwork
iconShare
 
Manage episode 333719917 series 2992212
Content provided by Isaiah Bollinger. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Isaiah Bollinger or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Fiona Norton is the head of product marketing for B2B eCommerce at BigCommerce. BigCommerce is massively accelerating their B2B roadmap due to so much demand for their product and acquired two companies, BundleB2B and QuoteNinja, B2B apps on their marketplace to speed up the process. Fiona has done market research showing that the number one problem facing B2B is actually onboarding their customers to use eCommerce. Building it is simply not enough. Sales teams and customer services teams need to work hand in hand with the organization to get the customer comfortable using the website.

  continue reading

121 episodes

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