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209. Financial Services 2023 Year in Review + Preview of 2024
Manage episode 394259711 series 2767119
Content provided by 3Pillar. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by 3Pillar or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
On this episode of The Innovation Engine, we dig into the recent past and upcoming future of innovation in the Financial Services industry. Rob Murray, 3Pillar’s Financial Services Industry Leader, moderates a conversation with Jennifer Mun and Albert Thibault, two integral members of our Financial Services industry team.
The trio discusses some of the key trends they saw shaping the FinServ space in 2023, including the evolution of consumer behavior toward a cashless (and sometimes even cardless) society, and examining how data and personalization are revolutionizing customer experiences.
Looking ahead to 2024, we predict further enhancements in customer and employee experiences, driven by evolving AI applications and data analytics. We stress the importance of ethical AI deployment and data use in a globalized landscape and the strategic decisions between buying or building solutions.
Tune in to this robust conversation as we navigate through these exciting developments and lay out a roadmap for the future of financial services.
Episode Highlights:
- The transition to a cashless economy and its impact on financial services.
- Data-driven personalization as a key to enhancing customer experiences.
- The crucial role of talent in driving innovation in financial services.
- Prospects for AI and data analytics in shaping the future of the industry.
- The balance between innovation, security, and trust in financial services.
Resources:
- Connect with Rob Murray on LinkedIn
- Connect with Jennifer Mun on LinkedIn
- Connect with Albert Thibault on LinkedIn
Produced by NOVA Media
215 episodes
Share
Manage episode 394259711 series 2767119
Content provided by 3Pillar. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by 3Pillar or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
On this episode of The Innovation Engine, we dig into the recent past and upcoming future of innovation in the Financial Services industry. Rob Murray, 3Pillar’s Financial Services Industry Leader, moderates a conversation with Jennifer Mun and Albert Thibault, two integral members of our Financial Services industry team.
The trio discusses some of the key trends they saw shaping the FinServ space in 2023, including the evolution of consumer behavior toward a cashless (and sometimes even cardless) society, and examining how data and personalization are revolutionizing customer experiences.
Looking ahead to 2024, we predict further enhancements in customer and employee experiences, driven by evolving AI applications and data analytics. We stress the importance of ethical AI deployment and data use in a globalized landscape and the strategic decisions between buying or building solutions.
Tune in to this robust conversation as we navigate through these exciting developments and lay out a roadmap for the future of financial services.
Episode Highlights:
- The transition to a cashless economy and its impact on financial services.
- Data-driven personalization as a key to enhancing customer experiences.
- The crucial role of talent in driving innovation in financial services.
- Prospects for AI and data analytics in shaping the future of the industry.
- The balance between innovation, security, and trust in financial services.
Resources:
- Connect with Rob Murray on LinkedIn
- Connect with Jennifer Mun on LinkedIn
- Connect with Albert Thibault on LinkedIn
Produced by NOVA Media
215 episodes
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Similar to The Innovation Engine Podcast
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
…
continue reading
Best Business Podcast (Gold), British Podcast Awards 2023 How do you build a fully electric motorcycle with no compromises on performance? How can we truly experience what the virtual world feels like? What does it take to design the first commercially available flying car? And how do you build a lightsaber? These are some of the questions this podcast answers as we share the moments where digital transforms physical, and meet the brilliant minds behind some of the most innovative products a ...
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
Big tech is transforming every aspect of our world. But how, and at what cost? This season of Land of the Giants – The Disney Dilemma – focuses on Disney’s ability to weather the ups and downs of the business cycle and changing tastes and explores what has kept it successful for over 100 years. The entertainment giant has leveraged nostalgia and its intellectual property to build a beloved brand, but after an acquisition spree that included Marvel, Lucasfilm, and 20th Century Fox, can it sus ...
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continue reading
The best sales leaders in the world are revealing their points of view, playbooks, and tried and true tactics...only on Reveal: The Revenue Intelligence Podcast. Join us each month as host Dana Feldman digs deep into the world of the sales leaders she admires and aspires to be from some of the largest and most prominent organizations. Whether you're a CRO or aspiring to be one, these conversations will help you lead teams well, surpass revenue goals, and stay ahead of industry trends. Dana F ...
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continue reading
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