The IT Skeptic's RealIT Radio Episode 3: The Real Problem with IT (and ITSM)

 
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By Rob England (The IT Skeptic). Discovered by Player FM and our community — copyright is owned by the publisher, not Player FM, and audio is streamed directly from their servers. Hit the Subscribe button to track updates in Player FM, or paste the feed URL into other podcast apps.
In the third episode of RealIT Radio we explore the real problem with Real IT - the underpinning cause of so many of our dysfunctions and challenges. Then we look more specifically at IT Service management (ITSM) and the fundamental problem with the ITSM industry, and the main problem with ITSM approach or method. (30 minutes)

Here is the podcast: RealIT Radio Episode 3
Or on Soundcloud
Follow me on Twitter @theitskeptic
Or on the blog www.itskeptic.org. Links to RealIT Radio from there.
Subscribe to the RealIT Radio podcast feed here
This episode on the blog:
The problems of IT and ITSM (most of what this podcast covers)
Organisations have failed their IT like a bad parent
Meet in the middle
Culture and behaviour change

6 episodes